Privacy Policy

— Purposes of Use of Personal Information

When the Clinic collects a patient's personal information, we use it for the following purposes.

To provide and operate appropriate medical services for patients.

To accept reservations and to respond appropriately to inquiries.

To prepare medical charts and other medical records, and to properly carry out other clinic administration and management.

To confirm how our various services are used, and to carry out analysis for the purpose of improving the quality of those services.

To handle registration for, delivery of, and confirmation of our email newsletter, our advertising email delivery services, and services on our website, and to handle other matters relating to those services.

To conduct drawings for events, exhibitions, seminars, and similar activities, to report and announce the results, and to handle other matters relating to their operation.

To confirm the consent of the legal representative of a minor (a person with parental authority or a guardian of a minor).

To confirm a patient's wishes regarding the disclosure of personal information, the correction, addition, or deletion of its contents, the suspension of its use, its erasure, and the suspension of its provision to third parties.

— Provision of Personal Information to Third Parties

The Clinic never provides a patient's personal information to any outside party without that person's consent. However, in addition to cases approved by laws and regulations, we may provide a patient's personal information to a third party to the extent necessary as part of our ordinary operations of properly providing appropriate medical services.

Where we have obtained the patient's consent or approval.

Where we determine that it is necessary in order to protect the patient's life, health, property, or other interests.

Where we coordinate with other medical institutions, testing institutions, or similar organizations in order to provide appropriate services.

Where we outsource all or part of the handling of personal information, to the extent necessary to achieve the treatment that constitutes the Clinic's purpose of use.

Where we disclose or provide information, within the necessary limits, to affiliated companies or similar parties that have entered into a confidentiality agreement with the Clinic.

Where, in connection with entrusting Clinic-related work to attorneys or other professionals who bear a legal duty of confidentiality, the Clinic provides personal information to those persons within the scope necessary to handle the entrusted work.

Where personal information is provided in connection with a business succession resulting from a merger or other cause.

Where it is necessary for administrative processing relating to health insurance, medical insurance, or the like.

Where disclosure or provision is otherwise required, or is permitted, by laws and regulations.

— Joint Use of Personal Information Within the Group

The Clinic may jointly use patients' personal information within the Hiyorikai General Incorporated Association / Hiyori Clinic group, pursuant to Article 23, Paragraph 5, Item 3 of the Act on the Protection of Personal Information. In such joint use, the administrative office of Hiyorikai General Incorporated Association / Hiyori Clinic is responsible for the management of the personal information.

Patients' personal information, including but not limited to name, gender, date of birth, address, occupation, nationality, email address, telephone number, and other information entered on the medical questionnaire.

Personal information relating to the medical services provided to the patient (including medical charts and other medical information).

Personal information relating to medical-related products sold to the patient.

Information registered by the patient on the Clinic's related social media services.

Information relating to the content of communications with the patient (including, but not limited to, the content itself, the date, time, and place of the communication, and records thereof).

Other personal information that the Clinic holds and considers necessary in providing services to patients.

— Outsourcing of the Handling of Personal Information

As stated above, the Clinic may outsource all or part of its operations involving the handling of personal information. This includes cases in which the handling of personal information itself is outsourced, as well as cases in which the outsourced work is not intended to involve the handling of personal information but nevertheless comes to involve it as a result or incidentally. With respect to the handling of personal information by contractors, the Clinic supervises them appropriately, focusing primarily on the following items.

Inclusion of confidentiality provisions in the contract.

Appropriate response in the event that a breach of confidentiality obligations, or a violation of laws and regulations relating to the protection of personal information, by the contractor comes to light.

— Contact for Inquiries About the Handling of Personal Information

For inquiries about personal information, and for requests such as the disclosure, correction, or suspension of use of personal information, please contact us using the contact details below or through our inquiry form. The Clinic will respond appropriately in accordance with the laws and regulations relating to the protection of personal information.

Please note that when you make a request for disclosure or a similar request, we may ask you to provide a copy of an official document such as a driver's license or passport in order to verify your identity. (If the request is made by an agent, we may ask you to provide identity verification documents for both the patient and the agent, as well as a power of attorney or similar document.) Please understand in advance that this is also necessary in order to protect patients' personal information.

Hiyorikai General Incorporated Association — Hiyori Clinic Shinsaibashi, Prime Square Shinsaibashi 8F, 2-7-18 Shinsaibashisuji, Chuo-ku, Osaka-shi, Osaka. Tel: 06-6211-2811

Hiyorikai General Incorporated Association — Hiyori Clinic AEON MALL Hiroshima Fuchu, AEON MALL Hiroshima Fuchu 2F, 2-1-1 Osu, Fuchu-cho, Aki-gun, Hiroshima. Tel: 082-298-3242

— Revisions to This Privacy Policy

The Clinic may review and revise this Privacy Policy from time to time. Unless doing so would be contrary to laws or regulations, the Clinic may change its contents at any time and at its discretion, without notifying patients either before or after the change. A revised Privacy Policy takes effect when it is posted on this website.

— Use of Cookies

The websites operated by the Clinic (and its group) (this "Website") use cookies in order to improve convenience for patients when they use this Website, to display the site in an optimal manner, and for other purposes that are generally recognized as reasonable, such as statistical surveys and analysis of browsing activity.

What cookies are

Cookies are files or information relating to past web browsing history and similar activity that are stored on a patient's internet-capable device, such as a PC or smart device.

Purposes of cookie use on this Website

This Website uses patients' cookies mainly for the purposes listed below. We do not use them for the purpose of obtaining patients' personal information.

To display the website in an optimal manner and to improve our services.

To temporarily manage information entered by patients.

To direct patients to the website best suited to the country or region from which they are accessing it.

For statistical surveys and analysis of browsing activity.

We may refer to cookies stored on patients' internet-capable devices, such as PCs and smart devices, by way of third parties to whom we entrust advertising delivery and similar services, or by way of web pages other than this site, in order to deliver and promote advertisements for our products.

Through your browser settings, you can choose how cookies are sent and received, for example "allow cookies," "block cookies," or "notify me when a cookie is received." For details, please refer to your browser's help documentation or contact the browser provider. Please note in advance that if you choose to block cookies, you may not be able to use some of the services we provide.

Managing cookies yourself

As stated above, browsers installed on patients' internet-capable devices, such as PCs and smart devices, generally allow you to block cookies, display warnings, or configure settings individually. Please note, however, that depending on those settings, some functions of this Website may become unavailable. Patients can also delete stored cookie information by using their browser. For details, please refer to your browser's help documentation or contact the browser provider.